Terms and Conditions

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Office 365 Terms and Minimum System Requirements


Microsoft Online Subscription Agreement


Microsoft Service Level Agreements


Hosted Exchange Service Level Agreement


Data Backup Terms and Conditions


Web Hosting Terms and Conditions


Data Security in the Cloud Information


Power BI Terms and Conditions


Azure Terms and Conditions



Contract Renewal Terms                                                                                             

Services will be automatically renewed for a rolling 12 month term and subsequent terms unless Cloud Made Simple is notified no less than 30 days prior to the contract expiration date.



If the customer terminates this agreement before the end of the contract expiration date, the customer is liable to pay the remainder of months of service, for each service, until the contract expiry date.


Microsoft Agreement

By accepting and signing this agreement, you also agree to abide by the Microsoft licensing terms and online subscription agreement related to this service. Read here for the full Microsoft Online Subscription Agreement.


Service Level Agreements

By accepting and signing this agreement you also agree to abide by the Microsoft Service Level Agreement relating to these services. Read here for the full Microsoft’s Service Level Agreement. For the full Service Level Agreement on Exchange Hosting only, read here.


Data Security in the Cloud

The Microsoft Azure Trust Center provides detailed information on security, privacy, and compliance topics for Azure customers. Read here for the complete information.


Support Made Simple                                                                                  

24/7 support includes support of operational aspects of applications. Does not include product support or desktop support. Please refer to www.cloudmadesimple.co.uk/support/ for Service Level Agreement and availability.



The contract outlines the services that we will provide to you. If at any time the services you require fall outside the contract, we will inform you about any major adjustments required.


The Provision and Migration of Services                                                                                              

The customer gives Cloud Made Simple the authority to order the products and services set out in this agreement immediately upon receiving a copy of the signed agreement from the Customer. The Customer agrees to pay any costs associated with the provision and migration of the services to any site or site canceled or amended at any time after the signing of this agreement.



This service is billed in advance. Your first invoice will be for the first month in arrears and the following month of service. All invoices shall be due and payable 14 days from the invoice date. Our preferred method of payment is Direct Debit to Credit Card or Bank Account.

A late fee of $11.00 inc gst is applicable for late payment. Cloud Made Simple Pty Ltd reserves the right to discontinue, suspend or terminate your services in the event of non-payment; however, Cloud Made Simple Pty Ltd cannot be held liable for damages, whether directly or indirectly caused by such actions.


Limitation of Liability                                                                                   

All terms and conditions, warranties, undertakings, inducements, whether expressed or implied, statutory or otherwise relating to the provision of services by Cloud Made Simple Pty Ltd not contained in the agreement are excluded and Cloud Made Simple Pty Ltd will not accept liability for any loss or damage (including consequential loss or damage) however caused (whether by negligence or otherwise) which may be suffered or incurred or which may arise directly or indirectly with respect to the services.


Suspension of Services                                                                                

Cloud Made Simple Pty Ltd reserves the right to suspend or discontinue services in any case where you fail to perform your obligations under this agreement. If payment for services is not received within the terms of payment stipulated on the invoice, services may be disabled or suspended until payment is confirmed.


Confidential Information                                                                                            

We will not disclose to other parties information identified by you as confidential except as required by law or as required to seek advice from professional advisors or where disclosure is required to our employees or sub consultants in order to perform the Services or if such information is already in the public domain.



The customer shall indemnify, defend, protect and hold Cloud Made Simple and its staff and agents from and against any and all claims, liabilities, losses, costs, damages, expenses, including  consultants and legal fees, demands, causes of action or judgments directly or in-directly arising out of or related to the services provided. This shall exclude any deliberate and/or negligent actions by a Cloud Made Simple Staff Member.


Unauthorised Changes                                                                                

If you or any third party initiate or approve any change to the contract or other deliverables of our Services which are not approved by us you accept that the changes and any resulting works shall not be our responsibility.

Waiver of Rights                                                                                             

Any waiver under these terms shall be in writing signed by the relevant party. Any waiver shall not affect any future breach of our agreement. Binding Agreement Our agreement shall be for the benefit of and binding on you and us and our respective successors but shall not be for the benefit of any other person. The provisions of our agreement which are capable of having effect after expiry or termination of our agreement shall remain in full force and effect following expiration or termination of our agreement.


Multiple Parties                                                                                              

Where you comprise more than one legal person a reference to you in our agreement shall be a reference to each of you jointly of you separately.


Use of the Service                                                                                          

The Customer shall be solely responsible for the content of any data or information which the Customer shall send or receive using the Services. The customer shall not use, nor permit any other person to use the Service in connection with any matter of an illegal nature. The customer acknowledges that access to or reliance upon third party information is done so at their own risk. The customer is responsible for all usage charges in respect to the use of the Services whether or not such usage was authorised. It is the Customer’s responsibility to maintain the security of the means of access to the services and ensure unauthorised use does not occur. Without the prior written permission of Cloud Made Simple, under no circumstances may this service be resold to any other party or used to provide service to another provider. In the event of breach, Cloud Made Simple reserves the right to immediately disconnect the customers services with the remaining term of the contract becoming immediately due and payable and may seek compensation for the use of its services in a manner not permitted under this Agreement.

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